Privacy Policy
Effective Date: 14 July 2026
This Privacy Policy explains how PingSync.app ("PingSync", "we", "our", or "us") collects, uses and protects your personal information when you use our website and services.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU GDPR.
1. Who We Are
PingSync.app provides subscription-based notification, telemetry and integration services for supported online platforms.
For privacy enquiries, contact:
Email: [email protected]
2. Information We Collect
We only collect information necessary to operate and secure the Service.
Depending on how you use PingSync, this may include:
Account Information
- Discord User ID
- Discord Username
- Discord Avatar URL
- Discord Server IDs you authorise
- Subscription status
- Account creation date
Payment Information
Payments are processed by Stripe and the Discord Store.
We do not store:
- Credit card numbers
- Debit card numbers
- CVV numbers
- Bank account details
Those are handled entirely by the payment provider.
Technical Information
To operate the Service we may collect:
- IP address
- Browser type
- Device information
- Operating system
- Error logs
- API request logs
- Connection timestamps
Usage Information
We may record:
- Feature usage
- Subscription activity
- Login history
- Diagnostic information
- Performance metrics
3. Information We Do NOT Collect
PingSync does not intentionally collect:
- Government identification numbers
- Payment card details
- Sensitive personal data
- Health information
- Biometric information
unless required by law or provided voluntarily.
4. How We Use Your Information
We use your information to:
- Provide the Service
- Authenticate users
- Process subscriptions
- Prevent fraud
- Detect abuse
- Improve performance
- Provide technical support
- Maintain security
- Comply with legal obligations
5. Legal Basis for Processing
Under UK GDPR we process personal information because it is necessary for:
- Performing our contract with you
- Our legitimate interests in operating and securing the Service
- Compliance with legal obligations
Where consent is required, we will request it separately.
6. Third-Party Services
We work with trusted third parties including:
- Stripe
- Discord
- Cloud hosting providers
- Analytics providers (if enabled)
These providers process information under their own privacy policies.
7. Data Sharing
We do not sell your personal information.
We only share data where necessary to:
- process payments
- provide the Service
- comply with legal obligations
- investigate fraud or abuse
8. International Transfers
Some providers may process information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place as required by UK GDPR.
9. Data Retention
We retain personal information only for as long as necessary.
Typically:
| Information | Retention |
|---|---|
| Account information | While your account exists |
| Subscription records | Up to 7 years (financial records) |
| Technical logs | Normally up to 90 days |
| Support requests | Up to 2 years |
| Fraud/security logs | As reasonably necessary |
Information is securely deleted when no longer required.
10. Security
We use appropriate technical and organisational measures including:
- HTTPS encryption
- Secure authentication
- Access controls
- Firewalls
- Encrypted communications
- Regular software updates
No internet service can be guaranteed 100% secure.
11. Cookies
PingSync uses cookies and similar technologies to:
- keep you signed in
- remember preferences
- maintain security
- improve performance
Essential cookies are required for the Service to function.
Non-essential cookies will only be used where legally required and with your consent.
12. Your Rights
Subject to applicable law, you have the right to:
- access your personal data
- correct inaccurate information
- request deletion
- restrict processing
- object to processing
- request data portability
- withdraw consent where processing relies upon consent
Requests can be sent to: [email protected]
13. Children's Privacy
PingSync is not intended for users under the age of 18.
We do not knowingly collect information from children.
14. Automated Decision Making
PingSync does not make legally significant decisions using automated profiling.
Certain automated systems may detect abuse or fraudulent activity for security purposes.
15. Data Breaches
If a personal data breach occurs that presents a risk to your rights and freedoms, we will notify the appropriate supervisory authority and affected individuals where required by law.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be published on our website.
Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
17. Contact
For privacy enquiries or to exercise your data protection rights, contact:
PingSync.app
Email: [email protected]
18. Complaints
If you are unhappy with how we process your personal information, you have the right to complain to the UK Information Commissioner's Office (ICO).
The ICO can be contacted through its official website.